1. What products do you offer?

We specialize in custom pet portrait doormats, as well as bathroom and kitchen mats.

2. How do I place an order?

You can place an order directly on our website by selecting a product, customizing it, and proceeding to checkout.

3. Can I customize my pet mat?

Yes! You can upload your pet’s image and select customization options at checkout.

4. How long does it take to process my order?

We process all orders within 1-3 business days before shipping.

5. What are your shipping options?

We offer free shipping within the USA and Europe, and international shipping for select destinations.

6. How long does shipping take?

Shipping within the USA typically takes 7 days, while shipping to Europe may take up to 15 days.

7. Do you ship internationally?

Yes, we ship to select international locations. Shipping times vary by destination.

8. Will I be charged customs fees?

International customers may be subject to customs duties and taxes imposed by their country.

9. Can I track my order?

Yes! You will receive a tracking number once your order has shipped.

10. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods.

11. Can I modify my order after placing it?

Orders can only be modified within 12 hours of purchase. Please contact support immediately.

12. What is your return policy?

We accept returns within 30 days for unused and undamaged items.

13. What if my item arrives damaged?

If your item arrives damaged, please contact us with photos, and we will resolve the issue.

14. Do you offer refunds?

Yes, refunds are issued for returned items that meet our return policy requirements.

15. Can I cancel my order?

Orders can be canceled within 12 hours of placement.

16. How do I care for my custom pet mat?

Hand wash or spot clean your mat with mild detergent for best results.

17. Are your mats durable?

Yes! Our mats are made from high-quality materials designed for long-lasting use.

18. Can I use my pet mat outdoors?

Yes, our mats are suitable for both indoor and outdoor use.

19. How can I contact customer support?

You can reach us via email at info@nicspx.com or by phone at +1 2675234006.

20. Do you offer discounts or promotions?

Yes! We run promotions from time to time. Subscribe to our newsletter for updates.